- #Comcast norton security mac mac os x
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Refund requests are handled by Customer Support and should be sent there. (Here, "above" refers to the NortonCommunity discussion as per the link at the top of this post.)
#Comcast norton security mac download
If you cannot run Norton Internet Security 5, you can either download Firefox 3.6.8, or turn off the Phishing Protection feature as instructed above. If you have a valid subscription you are entitled to Norton Internet Security 5 for free, and support will gladly give you a copy of that product. Your valid Norton Internet Security subscription entitles you to product definitions product updates, but it does not guarantee you that the product will work in perpetuity.
#Comcast norton security mac mac os x
I strongly encourage those of you who are running Norton Internet Security 4 on 10.7 to upgrade to Norton internet Security 5, as that product does not have this issue.įor those of who are still using Mac OS X 10.6.8, I cannot give an answer at this time, except to re-download Firefox 3.6 from this location: We are currently evaluating our options for our older customers running Norton Internet Security 4 and I don't have anything I can say at this time, other than we are looking into what options we have.
#Comcast norton security mac update
When looking back, there are many software vendors who are forced to make the same decision.we use Office here at work, and there are lots of bugs in Microsoft Office 2008 I'd like to see Microsoft fix, but Office 2008 hasn't had an update since July 2009 (except for security vulneraiblities). I understand that some of you are still using this product, and I feel your pain, but at the moment our efforts are focused on Norton Internet Security 5. It's unfeasible for us to support older products when the newer version already exists, simply due to limited resources. The problem is that this issue affects Norton Internet Security 4, which is an older product. Norton Internet Security 5 is on version 5.3, and has received around 7 updates since it was released about a year ago. On 11 Sept 2012 Ryan McGann Principal Software Engineer Macintosh Products & Solutions at Symantec said at :.
#Comcast norton security mac Patch
Norton: A patch will be released for both the updating error and Firefox 15.0 compatibility with Norton Confidential. Me: That is no help, solves nothing and does not answer my question. Norton: I'm sorry for the difficulties you have recently encountered. Me: Does Norton recommend a product that will work with Mac 10.6 or are we being left with no protection? Norton: The Firefox 15 will be made compatible soon in MAC.
Me: I understand that Norton is compatible with FF in Windows, why not the Mac? Firefox 15 was released recently and we are working on it and a fix will be released soon. Norton: The Firefox 15 is not compatible with the Norton Confidential. I get an error Notice from Norton after installing Firefox 15. Me: Okay, I am running Mac 10.6 and using Norton Confidential provided by Comcast. I urge everyone to contact Norton to make them aware that there is a BIG problem. The rep does say that a patch will be released soon. It appears their best position is that Norton is working on the problem. Very confusing, especially for someone like me who is not real knowledgeable about internet stuff. Yet Norton continues to send automatic updates to the package Comcast sent. I read (but can't seem to find again) a separate Q&A in this forum that said Norton has replaced Norton Confidential with something newer, and that Comcast is to blame for supplying its Mac customers with an obsolete version of Norton. I'd like to get rid of all of Norton Confidential because it uses a lot of my computer resources, as it seems to be constantly scanning for problems that might be due to a virus not yet in the virus definition catalog that "Norton Antivirus" uses.) So my question is should I just disable the "Phishing Protection" part of Norton Confidential or the whole thing? (I hope your answer is yes, I don't need any of it. However, the Norton Confidential that is included in the package Comcast sent me, claims to have 4 parts: "Phishing Protection" "File Guard" "Information Guard" and "Vulnerability Protection." In addition to Norton Confidential, the Norton package includes "Norton Antivirus" and "Norton Firewall." The package is not in the form of a Firefox add-on or toolbar.
I have the same problem (upgrade to Firefox 15 - pop-up from Norton that Norton Confidential doesn't support this version of Firefox.) I understand from your response that I don't need Norton Confidential for phishing protection.
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